Refund, Return and Exchange Policy


Please remember that your Flitemode products are hand-made especially for you when you order. For that reason we have a more limited returns and refunds policy than a standard store.

CONTACT US BEFORE RETURNING ANY PRODUCTS

All returns must be approved by our customer service team before a return can be processed. Please email: engage@flitemode.com and include your order number and a description of why you wish to return the product.

Requests for returns or exchanges must be made within 14 days of receiving your package


Why you might need to return a product

  1. You received the wrong item: The item you received does not match the item specified in your order, whether color, design or size. When you request the return, please include a photo of the item you received.
  2. You chose the wrong size: returns for size exchanges will be subject to additional shipping charges, both for the return and the replacement item. Please be careful and check our detailed sizing charts before you order. We are happy to exchange, but no refunds are offered for incorrect size choices.
  3. The package got lost in transit: If you gave us the correct address and your package has still not arrived 10 business days after the estimated delivery date, and/or there is no update on the tracking info for 10 business days after the estimated delivery date, we will ship a replacement to you. PLEASE REMEMBER: look out for tracking updates from the delivery company because they contain important information.
  4. You gave us the wrong address: if you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
  5. Unclaimed shipments: shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

The return address is set by default to our Printful shipping facility and clearly marked on the product’s packaging.

When we don't accept a refund, return or exchange

  1. Change of mind: we do not refund orders for buyer’s remorse.
  2. The exchange item is different: the exchange item you have requested is a different style to the original item.
  3. Cancelation: orders cannot usually be canceled because we make on demand the moment we receive your order. Please be sure to contact us with any questions you might have before submitting your order.
  4. Over 14 days: it has been more than 14 days since you received your package.
  5. Not in the original condition: the item has been worn or washed, has been altered in any way or has been rendered defective from its original condition, unless the condition is our fault.

We don’t offer refunds, only exchanges or store credit because every item is made on-demand when you place your order.


Special Notes

Customers in Brazil
Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve the right to refuse returns at our sole discretion.


This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.